The FLH team will exceed your expectations and goals.

A new customer costs ten times more than an existing client.
INCREASE CUSTOMER LOYALTY WITH FLH.

A dealership loses 75% of its clientele each year.
MAXIMIZE YOUR RETENTION WITH FLH.

FLH training will help you build lasting relationships.
MAKE YOUR CLIENTELE MORE PROFITABLE WITH FLH.

LEARN MORE ABOUT OUR PRIVATE SALES PACKAGE, WHICH INCLUDES A PRE-SALES TRAINING DAY.

SALES PROCESS   LEASING AND LEASE RENEWAL   TELEPHONE TECHNIQUES

Turnkey program

Our team works closely with dealers to identify high-potential customers from their databases and maximize return on investment for each private sales event.

We supply scripts to our call centers. We keep dealers informed at every step, and provide an up-to-date daily schedule of appointments.

Our trainers participate in the process by informing dealership staff about policies and standards and providing support for the team during the event.

Important steps

1. Customer database
2. Personalized invitations
3. Make appointments
4. Customer objections
5. Confirm appointments
6. Second confirmation
7. Promotional materials
8. Report and follow-up

Our satisfied clients